| About Us Football Heaven, Unit 2, Insch Business Park, Insch, Aberdeenshire, AB52 6TA, Scotland Phone:01464 821333 (standard rate) Fax: 01464 821330 Email: info@footballheaven.net |
| Making A Purchase Payments can be made from the UK by cheque, postal order, credit card, debit card or cash in UK Pounds, Euros or US Dollars. Make cheques payable to George Mackie. Paypal is also accepted. Please enclose a copy of your order receipt if playing via post. Credit and debit card details can be submitted online, by phone, fax, or by mail. Payments from overseas can be made by Credit Card, International Money Order in UK Pounds or by cash, in UK Pounds Sterling, American Dollars or Euros. Buyers paying in cash are strongly advised to use Registered Post. |
| Shipping And Handling We charge postage/shipping on all orders. The charge will be added and updated to your shopping cart as you add products to your order. Almost all within the UK are sent by Royal Mail, although larger orders may be sent with Parcel Force. Our minimum postage charge to the UK is only £1.00, and the minimum International Airmail shipping charge is £2.00. Overseas orders are sent by International Airmail which is much faster and much more reliable than Surface Mail. Heavier orders may be sent by Surface Mail to save costs but at the customers own risk. At Football Heaven we strive to use the most reliable delivery services available, and try to make our charges as fair as possible. |
| Delivery Schedule Orders are generally despatched with 24 hours (except weekends). |
| Back Orders We try our best to make sure that everything on our site is available for sale, the only exception should be when an item is reserved for someone awaiting payment or you have ordered a larger amount of product than we have in stock. |
| Tax Charges VAT is included (when required) in the prices shown. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they have been downloaded from the internet. They are not held in clear text on any web site. |
| Guarantee We do our best to provide an honest description of the items we have for sale. If you need any more information regarding the condition of an item please do not hesitate to contact us. Details of how to return items are given in the section on our Returns Policy. We will endeavour to respond to all complaints within two working days and let consumers know of any progress made in investigations required. We aim to resolve all matters within seven working days. |
| Reaching Us If you need to reach us, please email us on info@footballheaven.net, alternatively, you can call on International +44 01464 821333 (standard rate) or fax us on 01464 821330 (standard rate), or write to us at Football Heaven, Unit 2, Insch Business Park, Insch, Aberdeenshire, AB52 6TA Scotland. |
| Privacy Policy Football Heaven do not, and will not, ever disclose buyers' information to third parties. 'Cookies' are used to keep track of the contents of your shopping cart once you have selected an item and, if you choose, to remember your details for your convenience the next time you visit. Any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1988 and the Which? Webtrader Code of Practice. We retain the information you provide when ordering and any e-mail correspondance for administration purposes only. We occasionally send update information and follow up `Wanted` requests made by our customers at their own request.However if you would prefer not to receive this information please send an e-mail to: privacy@footballheaven.net. We do sometimes use customer comments for our `Customer Feedback` page. If you have any queries or concerns regarding our privacy policy you can contact George Mackie (Partner) via e-mail: privacy@footballheaven.net or by telephone on (44) 01464 821333. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We hope you will be happy with all purchases from Football Heaven but we understand that, on occasion, it may be necessary to return an item, and we try to make this process as easy as possible. You have the right to cancel your order within 7 working days from the day after the goods are received. This is in accordance with the Which? Webtrader Code of Practice and the European Distance Selling Regulations 2000.. Returns should be sent to... Returns, Football Heaven, Unit 2, Insch Business Park, Insch, Aberdeenshire, AB52 6TA, Scotland. We expect you to return the item to us as you received it and at your own cost and we will make a refund to you within 30 days of the cancellation. If you wish us to collect the item, we reserve the right to deduct the cost of collecting the item before making a refund. Either way, all you pay is the cost of the return postage. Please keep proof of postage. You must notify us beforehand of your intention to return an item or items by phone or e-mail, and the reason for return. You will be responsible for the item or items untill they reach us, therefore we advise to use a delivery service that requires a signature upon delivery. In the unlikely event of your product being faulty on arrival or damaged in transit please contact us as soon as possible after delivery on (44) 01464 821333 and return the item to the address above. We will then arrange replacement or refund. Please keep proof of postage. This does not affect your statutory rights as a consumer. |
| Remittance Terms All orders must be paid in full before despatch. No exceptions. Thanks for the order. |
