| About Football Heaven Football Heaven is owned and run by George and Teresa Mackie. We have been actively involved in football for a number of years now and George is currently coach at a local amateur football club. We have previously both been involved in juvenile football for over fifteen years and also try to support our favourite professional teams when we get the chance. Our first shop in Pitcaple, Aberdeenshire, Scotland, opened in September 2000. Football Heaven went online in May 2001. We have now sold goods to over 120 countries and have many repeat customers from all over the world. Eleven years later we are soley an online business. In September 2002 we were awarded the `Which? Magazine Webtrader Award which insists on stringent customer care policies and practices. Since then we have gained other awards which include being listed on the UK's ShopSafe website. We are also members of the Federation of Small Businesses (the FSB). We sell just about anything to do with football souvenirs and memorabilia, including books, badges, scarves, pennants, replica shirts, flags, videos and much more. Should you require any more information (condition, etc) on any particular item, please do not hesitate to get in touch with us. We have a number of items not listed on our website (for various reasons, usually that we have not got round to listing it on our website yet), so anything you don't see listed, there's no harm in asking if we have it... |
| We aim to... ...provide an honest and accurate description of our goods, especially when some of our items are `not new`. We want customers to be confident that they will receive goods `as described` and not be disappointed on arrival. We also aim to post items as soon as possible. Once payment has been processed we hope to get the order sent out the same day or the next day at the latest. All comments on the quality of the site are carefully noted and hopefully improvements will be made accordingly. We will try to please all our customers with a good, reliable service and hope that this will encourage you to use us again and perhaps recommend us to family, friends, collagues and of course fellow football fans! Many thanks for all the kind compliments over the last few years. Hopefully we will continue to grow and add to our band of satisfied customers. A big thank you to everyone who has offered advice and criticism and also encouragement, we are not too proud to admit some improvements are down to customers comments and suggestions. Thank you for taking the time to read this, and hope we can be of some help. George & Teresa. October 2011. |
