Can you send me a catalogue? | Back to top | Due to our constantly changing stock, at the moment we do not do a printed catalogue as such as it would be out of date virtually as soon as it was printed. We are looking into possibly having a downloadable MS Word or PDF list for the future. |
How can I contact Football Heaven? | Back to top | Email: info@footballheaven.net Phone: (44) 01464 821333 Fax: (44) 01464 821330 Football Heaven, Unit 2, Insch Business Park, Insch, Aberdeenshire, AB52 6TA, Scotland. |
Do you charge for delivery? | Back to top | Yes, we add postage to all orders, although we do try to be as fair as possible, that's why we don't have a `standard` delivery charge. We feel it's not acceptable that a customer ordering ten badges should subsidise the postage for someone ordering four books. |
What do you charge for delivery? | Back to top | All orders are treated individually. The quickest way to find out how much the postage charge would be is to add the items you require to the shopping cart, go to checkout and then select the destination country. This will give you the total for the order with the shipping charge shown. Further information on Deliveries and Returns can be found on our Info Page. |
| Minimum postage charges: UK £1.00 Europe £2.00 Rest of the World £2.50 |
Can I see the prices in my own currency? | Back to top | You can use this online currency converter to get an idea of the prices in your own currency, but please remember this is only a rough guide and it depends on the exchange rate your card company is using at the time the payment is processed. Click on the following link to be taken to our currency conversion guide. |
Is there a minimum order? | Back to top | At the moment, there is no minimum order value, you can order as much or as little as you want! |
How do I know its safe to order online? | Back to top | When your credit or debit card is used to make purchases over the internet through our shopping basket, Football Heaven use Worldpay to securely process the payment, one of the UK's leading companies in the field of secure online card processing. WorldPay are authorised by all the major banks and card companies in the UK to carry out the processing of credit and debit card transactions and use 128-bit encryption, the strongest commercially available form of encryption on the internet. |
Can I pay by credit or debit card? | Back to top | Yes, we accept most popular credit and debit cards including Visa, Mastercard, Switch/Maestro, Solo, Electron and American Express (via Paypal). |
What other payment methods do you accept? | Back to top | UK customers may also pay by cash, cheque, postal order or by Paypal. International customers may also pay by cash (Euros or US Dollars), International Money Order (made out to George Mackie in UK Pounds) or by Paypal if address is verified. We can accept payments by Western Union on orders over £50.00. |
How do I pay using Paypal? | Back to top | Once you have chosen the items you need go to the payment pages by clicking on `Checkout`. After choosing your destination country and filling in your personal details select `Paypal` as your payment option. This will then take you to the Paypal website where you can proceed to make the payment to us for your order. More information on Paypal can be found here . |
What if I prefer not to send my card details online? | Back to top | You can let us know your card details by phone, fax, or even post them to us if you wish. All our details are on our Contact Us page. |
Will you keep my details private? | Back to top | Football Heaven do not, and will not, ever disclose buyers' information to third parties. We may, in the future, occasionally send 'site update information and follow up `wanted` requests made by our customers at their own request. |
My question is not answered on this page, where can I get more help? | Back to top | Just get in touch via one of the methods on the Contact Us page, and we'll try to resolve any queries you may have. |
